PsyInnovations is a mental health startup that creates products for management of psychosocial problems. I was brought on to improve the UX of their first product—Wayforward, a hybrid HTML5 mobile app. Wayforward is an anxiety management tool using the research backed science of CBT (cognitive behavioral therapy).
- Heuristic Evaluations
- User Research
- User Testing
First, I performed an extensive UX/Heuristic Evaluation of the current prototype. I identified styling inconsistencies and problems with the interface.
The worry and behavior tracker tools were some of the main issues in the app because they violated the heuristic of user control and freedom. Worries and behaviors were confusing to record, and there were no clear indicators as to where the custom inputs were. The CRUD (create, read, undo, delete) options were also missing.
My solution included adding a date, adding a note, and having two separate options. The options would indicate either adding instance of a behavior or adding a new behavior.
In order to find more issues, we conducted usability tests with 3 people and they all had similar feedback. First, they had on-boarding issues because the app did not communicate how to navigate from screen to screen.
There was a pagination on the button that indicated that you would have to swipe to go forward and back, but that navigation gave users the sense of skimming through the exercises. For instance, one user said:
"This swiping makes me feel like I'm on Tinder."
Although the sessions were designed to be short (in order to fit into one's busy life), we want the users to think carefully about their inputs. In order to solve this issue, I suggested a "next" and "back" button navigation to replace the swipe motion. The change encouraged users to take their time.
Initial User Research for Therapist Platform
In addition to providing overhauls on the existing app. My role also supported the user research for a therapist facing platform. As part of the freemium model, one of the paid options included a certified therapist that would help guide users through the app. We conducted user research by sending out a short survey through Qualtrics to therapists in order to gauge their interest, narrow a target demographic, and develop insight on user needs.
Unfortunately, going through the survey route was not fruitful due to the limited number of respondents. However, their responses were consistent with our assumptions for a target demographic. Therapists wanted 1) work that allows flexibility, 2) a way to keep track of their patients and monitor their progress
Using this information, I came up with two personas.
The information was passed on to fellow UX Designers and created a strong foundation for the web app.